There is a temporary 10% surcharge on all wood boxes due to lumber scarcity.

Due to current supply shortages, some of your favorite items may be temporarily out of stock.

Frequently Asked Questions

Production Time: Contact us for current production times.

Rush Service: Please contact us for pricing.

Artwork: We accept Illustrator and EPS vector-format files. Convert all text to curves or outlines.

Wine Selections: Pricing shows includes a decorated bottle of our private label wine unless otherwise described. We offer Cabernet, Merlot, Chardonnay, and Champagne in our private label wines. Any name brand wines that are widely distributed are also available with an upcharge. Contact us today for a custom quote.

International Shipments: We do not ship alcohol internationally. Please contact us for non-alcoholic substitutions.

Less Than Minimum: Custom wines are available at published minimums, which is 12 bottles. There will be a below minimum fee for all orders under 12 bottles. Below minimum fee is $6.25/ bottle (V) until minimum quantity is reached.

Order Confirmation: Along with your proof, you will receive an order confirmation detailing quantities, colors, styles, shipping information, etc. Please check this carefully; we are not responsible for errors overlooked on this document.

Over & Under Runs: Orders are done to exact quantities. Name brand wines must be ordered in case quantity.

Proofs: A proof is provided at no charge, and signed approval is required before production on all orders to assure accuracy. Once a proof is approved, the customer accepts full responsibility.

Pre-Production Samples: Pre-production samples are available for most items. Add additional setup costs and allow 3-5 days.

Returns or Damages: All claims must be presented within 30 days of shipment, and any returns must be accompanied by an approved Return Merchandise Authorization.

Samples: Random etched or labeled samples are available at no cost. 

Spec Samples: Many spec samples are available for $31.25 (V). Please supply art in the required format to scale.

Shipping: We can ship to AK, AZ, CA, CO, CT, DC, FL, GA, ID, IL, KS, KY, MA, MD, MI, MN, MO, NC, ND, NJ, NM, NV, NY, OH, OR, PA, PR, TN, TX, VA, WA, WI. Alcohol needs to be shipped on an approved alcohol account. So for most people, we will need to ship on our account. Additionally, per licensing requirements we must collect sales tax for select states we ship alcohol to.

Split Shipments: Inquire about our fulfillment and drop shipping programs.

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