ORDERING:

Wine Selections: Pricing shown includes a decorated bottle of our private label wine unless otherwise described. Our private label wines are available in Cabernet, Pinot Noir, Chardonnay and Sparkling. We can source any name brand wine that is widely distributed at a higher price. Vintages of any product are subject to change at any time due to availability. Please contact us for a custom quote on your name brand request.

Less Than Minimum: There will be a below minimum fee for all orders under 12 bottles. Below minimum fee is $6.25 per bottle (V) until minimum quantity is reached. 

Over & Under Runs: Orders are done to exact quantities. Name brand wines must be ordered in case quantity.

Production Time: Standard production time is 7-10 business days once Purchase Order is received AND artwork approved. For orders over 150 units please inquire, as production time may be increased.

Rush Service: $2.50 (V) per item per day we lose production. Minimum rush fee is $62.50 (V)

Order Confirmation: Along with your proof, you will receive an order confirmation detailing quantities, colors, styles, shipping information, etc. Please check this carefully; we are not responsible for errors overlooked on this document.

Artwork: We accept Illustrator and EPS vector-format files. Convert all text to curves or outlines.

Proofs: A proof is provided at no charge, and approval is required before production on all orders to assure accuracy. Once a proof is approved, the customer accepts full responsibility.

Pre-Production Samples: Pre-production samples are available if needed, at an additional charge. 

Samples: Random etched or labeled samples are available upon request at no cost. Shipping rates apply. We are not able to ship alcohol on a third-party account.

Spec Samples: Many spec samples are available for $31.25 (V). Please supply art in the required format to scale.

SHIPPING:

We are not able to ship alcohol to the following states: AL, AR, DE, HI, IA, LA, ME, MS, MT, OK, RI, UT, VT, WY. As an alternative, we can ship non-alcoholic products to the states listed above where alcohol is not an option.

International Shipments: We can only ship wine, champagne, and non-alcoholic items to select countries. Please contact us for eligible countries.

Signature required: Delivery of alcohol requires a person 21 or older with a valid ID to sign for the package.

Shipping accounts: Alcohol needs to be shipped on our approved alcohol account. Additionally, per licensing requirements we must collect alcohol import tax for select states to which we ship alcohol.

Split Shipments: Inquire about our fulfillment and drop shipping programs.

Returns or Damages: All claims must be presented within 30 days of shipment, and any returns must be accompanied by an approved Return Merchandise Authorization. Photos are required to verify contents and damages involved in the claim.

Cold Ship Policy: Colder weather months, typically January-February, can present delays in shipping alcohol. We do not ship when temperatures are below 25 degrees during the lowest point in the day on the transit route. If we are working with a firm date, overnight shipping would be required. Similarly, hot weather can cause leakage or breakage, and we will need to ship overnight or delay shipping until temperatures are less extreme.