Frequently Asked Questions

Production Time: Standard production time is 7-10 business days once Purchase Order is received AND artwork approved.

Rush Service: $2.50 (V) per item per day we loose production. Minimum rush fee is $62.50 (V)

Artwork: We accept Illustrator and EPS vector-format files. Convert all text to curves or outlines.

Wine Selections: Pricing shows includes a decorated bottle of our private label wine unless otherwise described. Our private label wines are available in Cabernet, Pinot Noir, Chardonnay and Sparkling. We can source any name brand wine that is widely distributed at a higher price. Vintages of any product are subject to change at any time due to availability. Please contact us for a custom quote on your name brand request.

International Shipments: We can only ship wine, champagne, and non-alcoholic items to select countries. Please contact us for eligible countries.

Less Than Minimum: There will be a below minimum fee for all orders under 12 bottles. Below minimum fee is $6.25/ bottle (V) until minimum quantity is reached.

Order Confirmation: Along with your proof, you will receive an order confirmation detailing quantities, colors, styles, shipping information, etc. Please check this carefully; we are not responsible for errors overlooked on this document.

Over & Under Runs: Orders are done to exact quantities. Name brand wines must be ordered in case quantity.

Proofs: A proof is provided at no charge, and approval is required before production on all orders to assure accuracy. Once a proof is approved, the customer accepts full responsibility.

Pre-Production Samples: Pre-production samples are available if needed at an additional charge. 

Returns or Damages: All claims must be presented within 30 days of shipment, and any returns must be accompanied by an approved Return Merchandise Authorization.

Samples: Random etched or labeled samples are available upon request at no cost. Shipping rates apply. We are not able to ship alcohol on a third party account.

Spec Samples: Many spec samples are available for $31.25 (V). Please supply art in the required format to scale.

Shipping: We are not able to ship alcohol to the following states: AL, AR, DE, HI, IA, LA, ME, MS, MT, OK, RI, UT, VT, WY. Alcohol needs to be shipped on an approved alcohol account. So for most people, we will need to ship on our account. Additionally, per licensing requirements we must collect alcohol import tax for select states we ship alcohol to.

Split Shipments: Inquire about our fulfillment and drop shipping programs.

Cold Ship Policy: Colder weather months, typically January-February, can present delays in shipping alcohol. We do not ship when temperatures are below 25 degrees during the lowest point in the day on the transit route. If we are working with a firm date, overnight shipping would be required.

asi: 30223           sage: 62420            upic: wine0001           ppai: 173549