Frequently Asked Questions

Production Time: Standard production time for orders under 200 bottles is 5-7 business days. On orders over 200 bottles, our standard production time is 7-10 business days.

Rush Service: Most items are available in 2-5 days. Please contact us for additional charges that may occur.

Artwork: We accept Illustrator and EPS vector-format files. Convert all text to curves or outlines.

Wine Selections: Pricing shows includes a decorated bottle of our private label wine unless otherwise described. We offer Cabernet, Merlot, Chardonnay, and Champagne in our private label wines. Any name brand wines that are widely distributed are also available with an upcharge. Contact us today for a custom quote.

International Shipments: We do not ship alcohol internationally. Please contact us for non-alcoholic substitutions.

Less Than Minimum: Sorry, custom wines are available only at published minimums, which is 12 bottles.

Order Confirmation: Along with your proof, you will receive an order confirmation detailing quantities, colors, styles, shipping information, etc. Please check this carefully; we cannot be responsible for errors overlooked on this document.

Over & Under Runs: Orders are done to exact quantities.

Proofs: A proof is provided at no charge, and signed approval is required before production all orders to assure accuracy. Once a proof is approved, the customer accepts full responsibility.

Pre-Production Samples: Pre-production samples are available for most items. Add additional setup costs and allow 3-5 days.

Returns or Damages: All claims must be presented within thirty days of shipment, and any returns must be accompanied by an approved Return Merchandise Authorization.

Samples: Random imprinted samples are available for $31.25 (V) for most items. Please supply UPS account number.

Spec Samples: Many spec samples are available for no costs. Please supply art in the required format to scale.

Shipping Carriers: We ship exclusively with UPS or freight. To ship FedEx, please send us call tag labels. Not shipping UPS on our account could mean that UPS does not reimburse you for damages, if you do not have a license to ship alcohol.

Split Shipments: Inquire about our fulfillment and drop shipping programs.

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