Frequently Asked Questions

Production Time: Standard production time for orders under 200 bottles is 5-7 business days. On orders over 200 bottles, our standard production time is 7-10 business days.

Rush Service: Most items are available in 2-5 days. Please contact us for additional charges that may occur.

Artwork: We accept Illustrator and EPS vector-format files. Convert all text to curves or outlines.

Wine Selections: Pricing shows includes a decorated bottle of our private label wine unless otherwise described. We offer Cabernet, Merlot, Chardonnay, and Champagne in our private label wines. Any name brand wines that are widely distributed are also available with an upcharge. Contact us today for a custom quote.

International Shipments: We do not ship alcohol internationally. Please contact us for non-alcoholic substitutions.

Less Than Minimum: Custom wines are available at published minimums, which is 12 bottles. There will be a below minimum fee for all orders under 12 bottles. Below minimum fee is $6.25/ bottle (V) until minimum quantity is reached.

Order Confirmation: Along with your proof, you will receive an order confirmation detailing quantities, colors, styles, shipping information, etc. Please check this carefully; we are not responsible for errors overlooked on this document.

Over & Under Runs: Orders are done to exact quantities.

Proofs: A proof is provided at no charge, and signed approval is required before production all orders to assure accuracy. Once a proof is approved, the customer accepts full responsibility.

Pre-Production Samples: Pre-production samples are available for most items. Add additional setup costs and allow 3-5 days.

Returns or Damages: All claims must be presented within 30 days of shipment, and any returns must be accompanied by an approved Return Merchandise Authorization.

Samples: Random etched or labeled samples are available at no cost. Please supply FedEx account number.

Spec Samples: Many spec samples are available for $31.25 (V). Please supply art in the required format to scale.

Shipping Carriers: We ship exclusively with FedEx or freight. If you wish to ship UPS, it is your responsibility to send shipping labels. Not shipping on our FedEX account could mean that FedEx will not reimburse you for damages. We are not able to ship to AL, KY, MS, UT, or VT.

Split Shipments: Inquire about our fulfillment and drop shipping programs.

pyramid-award2018.png
USA_Made_Product.jpg
Counselor Best Places to Work
PPB_GreatestComp18Logo.jpg
ASI - Rate This Supplier
Rate_Now2_Color.jpg
 
APlus_Light.png
Member - DistributorCentral Pro Supplier
 
ppai-saa-silver-2017.svg
ppai-ss-2017.svg
Dist Choice Finalist _outlinesC.jpg

 

 

asi: 30223

sage: 62420

upic: wine0001

ppai: 173549